Terms and conditions



        In these terms and conditions Avia Rent a car,in folowing text-Company lessor,rents a vehicle to you,in folowing text-lessee, with written vehicle details in separate contract. Lessee accepts all terms and conditions,duties,by signing rental contract and agrees with condition of the vehicle.

                  1) CONDITIONS OF USE

        Rented vehicle can be used/driven by person-holder of a valid drivers license for at least 2 year, with minimum 21 year, if underage young driver fee applies.Scooter can be rented by person with a valid drivers license and minimum 19 years old 

        It is prohibited to drive/use rented vehicle:

        1. By person(s) not listed in rental contract
        2. For paid transport of passenger,any cargo,animals or underlease
        3. For test drive, competitions, racing
        4. With provided false driver / user details (name, adress, etc)
        5. For push / pull of any objects or vehicles
        6. While use of alcohol, narcotics, intoxicating drugs, drugs that affect consciousness and motor skills.
        7. While the vehicle is overloaded or in any way defective
        8. Contrary to regulations and law
        9. Speed exceeding than permited

        Any of above listed restrictions applies to every use of rented vehicle. Avia rent a car disclaims any responsibility for any loss or damage due to violation of accepted rental contract terms and conditions.

               1.a) Additional driver must be listed in rental contract. Additional driver fee applies up to max 10 days.

         Usage of rented vehicle outside borders of Republic Croatia-only with written approval by Avia rent a car, noted in rental contract. Expences arised from violation of this condition will be charged in full. Restrictions applies to these countries: Albania, Armenia, Belorussia, Bulgaria, Estonia, Finland, Greece, Ireland, Macedonia, Norway, Portugal, Romania, Russia, Sveden, Turkey, Great Britain, Ukraine. Cross border fee applies in amount depending of EU – non EU countries.
        - Credit card is mandatory when cross border is accepted.

        1. b)Lessee acknowleges that personal data relative to rental contract/agreement will be processed and stored.Lessee agrees that all data from rental contract/agreement will be used and shared with third parties for the purposes of our legitimate interests,especially for protection of our assets and credit control purposes.


        Reservation is made srtictly by vehicle group,not by vehicle type. 

        Rented vehicle is inalienable property of Avia rent a car. Avia rent a car delivers the vehicle to lessee in correct general condition with all accompanying documents and equipment. Credit/debit carholder must be under hirerer name. It is lessee responsibility to contact Avia rent a car office/employee before accepting/starting the vehicle if the noted damage is disputed. 

        Lessee is obliged to return the vehicle in initial state,determined by rental contract. Lessee is obliged to return the vehicle in exact time and place determined by rental contract.

        All rentals have a limit of 400 km per day for up to 7 days, over 7 days the allowed mileage is 3000 km and each additional kilometer is charged 0.80 kn + VAT.

        Delay up to 1 hour will not be charged additional. Delay over 1 hour will be charged in amount of additional day. 

        After hour fee applies to deliveries/returns after office working hours (from office closure time to 22:59h) of Avia rent a car in amount of 250,00kuna/VAT included, from 23:00h to 07:59h (office opening time 8,00) after hour fee applies in amount of  500,00 kuna/VAT included. Avia rent a car hold the right to preauthorise card prior lessee arrival in full amount of rental. 

        No show, without previous delay notification, after 1 hour of reservation reservation is canceled automatically.

        Reservation deposit is non refundable in case of cancellation. Prepaid reservation in full is non refundable in case of cancellation. In case of cancellation 48 hours prior reservation time an Voucher in amount of prepaid cancelled reservation will be issued that can be used on other occasion.

        You, lessee, remain fully responsible for the vehicle until it is collected/checked by Avia rent a car employee/staff. 

                  3) PAYMENT

        Lessee is obliged to pay full amount of the immediately In amount determined by signed and accepted rental contract terms and conditions

        Lessee is obliged to pay in full all traffic violations, penalties so as any other expences arised during rental. We accept all major credit cards, mandatory at hirer cardholder name: Visa, Mastercard, Diners Club.

        The price include vehicle rental,insurance with franchise(CDW). 

        Securityd eposit:

        Depending on accepted vehicle group and insurance option, security deposit is amount reserved / blocked to a credit card until the car is returned and checked in. Reserved deposit unblock/availability to a credit card can take up to 30 working days, depending on bank processing.

                  4) LEASE EXTENSION

        With minimum 24hour notice,otherwise will be treated as alienated / stolen vehicle, therefore reported and prosecuted by authorities.

                 5) FUEL

        Fuel is not included in rental price. Vehicle is delivered and returned with same level of fuel. Missing fuel will be charged by the valid price list so as refueling service in amount of 150,00kuna/VAT included. Lessee will pay all expences in case of incorrect fuel refill in amount determined by valid price list of authorised car service. 


        Avia rent a car provides assistance service 24/7 in case of breakdown. 

        In cases when the breakdown is caused by reckless usage of rented vehicle (empty battery, key damage/loss) lessee will be charged for assistance and repairs in full amount.

        Lesse is obliged to care and check vehicle level of motor oil, level of water in cooler, tire pressure.

        Repairs and change of vehicle parts are to be done only with authorised car service and with Avia rent a car consent. Replaced vehicle parts and original repairment invoice must be presented to Avia rent a car .Repaired vehicle without Avia rent a car consent, without original invoice, without presented replaced vehicle parts will not be refunded. Replaced parts,without Avia rent a car consent,will be charged in triple amount of the valid pricelist of an authorised car service so as all expences due to unauthorised vehicle repair/parts replacement. If rental contract terms and condiditons are not violated Avia rent a car is obliged to provide substitute vehicle within 3 days. 

                 7) VEHICLE INSURANCE

        All of Avia rent a car vehicles are insured by regulations and laws of insurance policies, versus third parties. All rights and obligations, in case of damage, will be regulated according to the insurance policy regulations. 

        Lessee is obliged to pay for the vehicle damage,regardless the guilt, up to the full franchise amount. Frachise amount is determined by the group / type of the vehicle. 

        By accepting additional insurance (SCDW+) lessee will not be charged for the damage to the vehicle when all conditions are fulfilled.

        Insurance, in any accepted option, does not cover in any way: Loss/damage vehicle keys/documents, burnt clutch, damage to the tires, damage/loss of wheel rim or covers, damage to the vehicle chassis due to the vehicle beeing driven on unsealed roads, damage due to the lack of oil, ussage of incorrect fuel, damage to the interior or any other damage to the vehicle caused by careless usage of the vehicle.

        Regradless the accepted insurance Police report is mandatory in case of accident/damage otherwise will be charged in amount determined by a valid pricelist. All accepted insurances are invalid in case of using/driving the vehicle by unauthorised driver, consuming alcohol, drugs while using/driving the vehicle.Full amount of the damage and costs that arise will be charged. All of Avia rent a car vehicle are non smoking. Smoking penalty is 500 kuna VAT included. Cleaning fee applies for extremely dirty vehicle - vehicle exterior cleaning in amount of 250,00kn VAT included, vehicle interior cleaning 625,00kn VAT included. Damage handling administration fee applies in case of any damage to the vehicle,regardless the accepted insurance type in amount of 570,00kn VAT included

                  8) FIRE, VEHICLE THEFT

        Lessee will be held responsible in case of any damage to the vehicle due to violations of rental contract terms and conditions and reckless usage of vehicle and will be charged in full amount of damage. 

                  9) VEHICLE DOCUMENTS AND KEYS

        All vehicles are rented with valid vehicle documents and key. Any damage or loss of those will be charged by valid pricelist. 

                  10) ACCIDENT

        In case of vehicle accident / crash Police and Avia rent a car must be notified immediateley. Lessee is obliged to fulfill european traffic accident report (enclosed with vehicle documents) and present it to Avia rent a car employee / office. 

        Lessee is obliged to cooperate in procedure and investigation of traffic accident protecting the interests of Avia car rental and insurance company that the hired vehicle is insured with. In case of violating terms and conditions listed above, lessee will bear the costs of accident / damage in total. 

                  11) LOSS OF PROPERTY

        Avia rent a car is not responsible in any way of lessee or other person property that was left in the vehicle or Avia rent a car office. By signing the contract,lessee disclaimes any demand and right regarding loss of prorperty. 

                  12) VEHICLE CONTROL

        It is Avia rent a car right to check vehicle condition at any time.If it`s found that the rental contract terms and conditions are violated, Avia rent a car reserves the right to interrupt existing rental contract without any refund. Lessee will bear the cost arising from it. 


        Lessee is responsible for all expences due to traffic violations and parking fines while using the vehicle so as if one is found after ended rental period. Administration fee applies in amount of 200,00 kn+VAT 25% 

                  14) JURISDICTIONAL AUTHORITY

        In case of conflict the competent Court is in Zadar. I accept,by signing this rental contract,without protest,all terms and conditions listed in this rental contract so as all liability that may result from this rental contract


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