Terms and conditions



        In these terms and conditions Avia Rent a car, in following text-Company lessor, rents a vehicle to you, in following text-lessee, with written vehicle details in separate contract. Lessee accepts all terms and conditions, duties, by signing rental contract and agrees with condition of the vehicle.


        It is prohibited to drive/use rented vehicle:

        1. By person(s) not listed in rental contract
        2. For paid transport of passenger, any cargo, animals or underlease
        3. For test drive, competitions, racing
        4. With provided false driver / user details (name, address, etc)
        5. For push / pull of any objects or vehicles
        6. While use of alcohol, narcotics, intoxicating drugs, drugs that affect consciousness and motor skills.
        7. While the vehicle is overloaded or in any way defective
        8. Contrary to regulations and law
        9. Speed exceeding than permitted

        Any of above listed restrictions applies to every use of rented vehicle. Avia rent a car disclaims any
        responsibility for any loss or damage due to violation of accepted rental contract terms and conditions.

        1.a) Additional driver must be listed in rental contract.

        • Young driver fee applies for 18-22 year of age in amount of 62,50 €, VAT included - per rental.
        • Senior driver fee applies for 71+ year of age in amount of 62,50 €, VAT included - per rental.

        Usage of rented vehicle outside borders of Republic Croatia - only with Avia rent a car accepted international insurance policy, indicated in rental contract. Expenses arise from violation of this condition will be charged in full. Restrictions applies to these countries: Albania, Armenia, Belorussia, Bulgaria, Estonia, Finland, Greece, Ireland, Kosovo, Macedonia, Norway, Portugal, Romania, Russia, Sweden, Turkey, Great Britain, Ukraine. Cross border fee applies in amount depending on EU 80€ – non-EU 125€ countries.
        Credit card is mandatory when cross border is accepted.

        Ferry fee applies in amount of 50€ per rental if the car is taken to a ferry.

        Winterization fee applies during winter season in amount of 50€ per winter tires.

        1. (b) Lessee acknowledges that personal data relative to rental contract/agreement will be processed and
          stored. Lessee agrees that all data from rental contract/agreement will be used and shared with third
          parties for the purposes of our legitimate interests, especially for protection of our assets and credit
          control purposes.


        Reservation is made strictly by vehicle group, not by vehicle type. Rented vehicle is inalienable property of Avia rent a car. Avia rent a car delivers the vehicle to lessee in correct general condition with all accompanying documents and equipment. Credit/debit card must be under main driver name.

        It is lessee responsibility to contact Avia rent a car office/employee before accepting/starting the vehicle if the noted damage is disputed. Lessee is obliged to return the vehicle in initial state, determined by rental contract. Lessee is obliged to return the vehicle at exact time and place determined by rental contract.

        All rentals have a limit of 400 km per day for up to 7 days, over 7 days the allowed mileage is 3000 km and each additional kilometre is charged 0,15 € VAT included.

        Delay up to 59 min. will not be charged additional. Delay 59 min. hour will be charged in amount of additional day.

        After hour fee applies to deliveries/returns after office working hours- from 21:00 to 22:59 in amount of 50,00 € VAT included, from 23:00h to 06:59h after hour fee applies in amount of 80,00 € VAT included, from 7:00 to 7:59 after hour fee applies in amount of 50,00 € VAT included. Avia rent a car hold the right to preauthorize card prior lessee arrival in full amount of rental.

        No show, without prior notice of delay automatically cancels the reservation.

        Pick up / drop off grace period is 59 min.

        Reservation deposit is non-refundable in case of cancellation. Reservation paid in full or partially is non-refundable in case of cancellation. In case of cancellation 24 hours prior reservation time an Voucher will be provided in prepaid amount that can be used on other occasion.

        Cancelled reservation voucher will be provided only in case of justified cancellation (cancelled flight, illness, death case) with submitted proof.

        You, lessee, remain fully responsible for the vehicle until it is collected/checked by Avia rent a car employee/staff.


        The price include vehicle rental, insurance with franchise (CDW). Depending on accepted vehicle group and insurance option, security deposit is amount reserved / blocked to a credit card until the car is returned and checked in. Reserved deposit unblock takes up to 30 working days, depending on bank processing. Promos / discounts cannot be combined. At time of pick up you are obliged to pay the amount of the rental and to provide security deposit. The following payment methods are accepted: Visa Electron, Diners, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card. It is possible to leave the deposit only with following methods: Diners, MasterCard credit card, VISA credit card. Only cards issued on the main driver's name are accepted. The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. Virtual cards and cards issued by virtual banks are not accepted for insurance deposits, nor are cards in someone else's name, including family members.


        With minimum 24hour notice, otherwise will be treated as alienated / stolen vehicle, therefore reported and prosecuted by authorities.


        Fuel is not included in rental price. Vehicle is delivered and returned with same level of fuel. Missing fuel will be charged by the valid price list so as refuelling service in amount of 35,00 € VAT included. Lessee will pay all expenses in case of incorrect fuel refill in amount determined by valid price list of authorized workshop.


        Avia rent a car provides assistance service 24/7 in case this option is included in the rental.

        In case when assistance is not included in the rental one will be charged.
        In cases when the breakdown is caused by reckless usage of rented vehicle (empty battery, key damage/loss) lessee will be charged for assistance and repairs in full amount.
        Lessee is obliged to care and check vehicle level of motor oil, level of water in cooler, tire pressure.
        Repairs and change of vehicle parts are to be done only by authorized car service, with Avia rent a car consent. Replaced vehicle parts and original repairment invoice must be presented to Avia rent a car. Repaired vehicle without Avia rent a car consent, without original invoice, without presented replaced vehicle parts will not be refunded. Replaced parts, without Avia rent a car consent, will be charged in triple amount of the valid pricelist of an authorized car service so as all expenses due to unauthorized vehicle repair/parts replacement. If rental contract terms and conditions are not violated Avia rent a car is obliged to provide substitute vehicle within 3 days.


        All of Avia rent a car vehicles are insured by regulations and laws of insurance policies, versus third parties. All rights and obligations, in case of damage, will be regulated according to the insurance policy regulations.
        Lessee is obliged to pay for the vehicle damage, regardless the guilt, up to the full franchise amount. Franchise amount is determined by the group / type of the vehicle.
        By accepting additional insurance lessee reduces excess / franchise liability.
        Insurance, in any accepted option, does not cover in any way: damage to the gearbox, Loss/damage vehicle keys/documents, burnt clutch, damage to the vehicle chassis, damage due to the lack of oil, usage of incorrect fuel, damage to the vehicle interior or any other damage to the vehicle caused by careless usage of the vehicle. 

        Once the rental agreement insurance policy is completed, vehicle inspected, check out form accepted and vehicle used, driven accepted insurance policy cannot be modified additionally.

        It is strongly recommended to take photos of the vehicle at check-out time.
        Regardless the accepted insurance Police report is mandatory in case of accident/damage otherwise will be charged in amount determined by a valid pricelist. All accepted insurances are invalid in case of using/driving the vehicle by unauthorized driver, consuming alcohol, drugs while using/driving the vehicle. Full amount of the damage and costs that arise will be charged. All of Avia rent a car vehicles are non-smoking. Smoking penalty is 100 € VAT included. Cleaning fee applies for extremely dirty vehicle - vehicle exterior cleaning in amount of 35,00 € VAT included, vehicle interior cleaning 85,00 € VAT included. Damage handling administration fee applies in case of any damage to the vehicle, regardless the accepted insurance type in amount of 76,00 € VAT included


        Lessee will be held responsible in case of any damage to the vehicle due to violations of rental contract terms and conditions, reckless usage of the vehicle and will be charged in full amount of damage.


        All vehicles are rented with valid vehicle documents and key. Any damage or loss of vehicle key / documents will be charged by valid pricelist.


        In case of vehicle accident / damage Police and Avia rent a car must be notified immediately. Lessee is obliged to fulfil European traffic accident report (enclosed with vehicle documents) and present it to Avia rent a car employee / office.
        Lessee is obliged to cooperate in procedure and investigation of traffic accident protecting the interests of Avia car rental and insurance company that the hired vehicle is insured with. In case of violating terms and conditions listed above, lessee will bear the costs of accident / damage in total. Vehicle insurance is valid for each vehicle individually. In case of replacement of the vehicle, new insurance conditions apply.


        Avia rent a car is not responsible in any way of lessee or other person property that was left in the vehicle or Avia rent a car office. By signing the contract, lessee disclaims any demand and right regarding loss of property.


        It is Avia rent a car right to check vehicle condition at any time. If it`s found that the rental contract terms and conditions are violated, Avia rent a car reserves the right to interrupt existing rental contract without any refund. Lessee will bear the cost arising from it.


        Lessee is responsible for all expenses due to traffic violations and parking fines while using the vehicle so as if one is found after ended rental period.
        Administration fee applies in amount of 15,00 € VAT included.


        In case of conflict the competent Court is in Zadar. I accept, by signing this rental contract, without protest, all terms and conditions listed in this rental contract so as all liability that may result from this rental contract


        We are using cookies to provide statistics that help us give you the best experience of our site. You can find out more or switch them off if you prefer. However, by continuing to use the site without changing settings, you are agreeing to our use of cookies. Read more »